Privacy Policy

Didcot Railway Centre Privacy Policy

PRIVACY

Privacy and Cookie Policy

Introduction

To process your order and deal with any enquiries, we need to ask for, store and use some personal information. This Privacy Policy explains what information we need, why we need it, who we share it with and how long we keep it for. It also explains our use of Cookies.

Browsing, added items to basket, started but not completed checkout

We use a temporary cookie to remember who you are as you browse around the site and add items to the basket. We store your IP address in an encrypted form that we cannot decrypt. We store the items in your basket. If you start checkout we store the personal information you enter.

All this information is kept in a separate part of the system that we cannot readily access and is automatically deleted after 6 hours. The information is kept for this period to allow you to return to the website later to complete your order.

If you choose to block our cookies in your web browser, you will not be able to order online.

Completed orders

We store all the information you entered on our website during the checkout process, along with your IP address. We do not store your credit/debit card details as these are entered on Stripe’s payment processing system which is detailed in the third parties section below.

If you contact us about your order, we may also store brief notes with your order regarding the outcome of this communication, to allow us to allow us to action whatever is agreed.

If you do not create an account, all this information is stored for three years then deleted automatically. This allows ample time for any queries, returns or repeat orders etc. It is also long enough to allow us to monitor trends in sales etc.

If you create an account, all this information is stored indefinitely. This will allow you to log into your account and check all previous orders and other details whenever you want.

If you opt in to receiving our promotional emails or join our Loyalty Programme, we will use your email address and other details to send you promotional emails and/or Loyalty Programme statement emails. You may opt out of these by clicking the links contained in the emails, by replying to one of the emails with “unsubscribe” as the subject, or by logging into your account and changing the relevant options. If you have any difficulty unsubscribing, please contact us by email and we will take care of this for you.

Email correspondence

If you email us about your order, account or any other matter, we will retain this email correspondence for up to 6 months, then delete it. This is sufficient time for any issues to be resolved and for any follow-up discussions.

As noted above, we may also record brief notes about the outcome of the email correspondence with your order to allow us to action whatever we have agreed.

Information shared with third parties

If you pay online by credit or debit card we share your name, billing address, email address and total order value with our card processing gateway, Stripe. They use this along with the card details you enter on their system to authorise your card payment and for fraud prevention. Stripe’s privacy policy is available at https://stripe.com/gb/privacy

If your order is delivered by Royal Mail, we share your name, delivery address, email address, mobile phone number (if entered) and safe place request (if entered) with them. This is to allow them to deliver your parcel and provide tracking information and updates for you. Royal Mail’s privacy policy is available at https://www.royalmail.com/privacy-policy

We use Google Analytics to track website visitor numbers, page popularity and other similar data. Google will use your IP address and a cookie to track this. The information available to us from Google Analytics is aggregated and anonymised, which means we cannot identify you as an individual. If you wish to block access to Google’s cookies in your web browser this will not affect your ability to order from our website. The Google Analytics privacy policy is available at https://support.google.com/analytics/answer/6004245

Who else will have access to the information?

The information will be accessed by our own staff. The information will not be shared with other web sites to which links may be provided from our web site and we may share your information with third parties for marketing purposes subject to any preferences that you express. We may need to share your information with our service providers, associated companies and agents for the purposes set out in this Privacy Policy and we may need to disclose your information in order to comply with a legal or regulatory obligation.

Where we store your personal information

All the personal data we hold is stored in the United Kingdom. Our web servers are in a secure data centre in Hemel Hempstead. Backups are stored on backup systems in secure data centres in Rugby and London Docklands. Emails and paperwork are stored in our offices in Stibbington.

We use cookies to remember who you are as you browse around the website, add items to your basket, progress through checkout and access your account. These just contain a unique random identification code and do not contain any personal information. They are automatically deleted after 6 hours. If you block our cookies in your web browser, you will not be able to order online or use many other website features. However, you can still order by phone.

We use Google Analytics as detailed above, and their system uses cookies. If you wish to block access to Google’s cookies in your web browser this will not affect your ability to order from our website.

Accessing, correcting, and deleting your personal information

If you have created an account, you can access most of the personal information we hold by logging into your account and checking the various sections. You can also correct and update your details there.

If you have not created an account or wish to obtain the full personal information we hold, please email us at info@didcotrailwaycentre.org.uk . We will gather the information and send it as PDF files by email within 30 days of your request. There will be no charge for this.

If having received this full information you require any corrections, please email us again at info@didcotrailwaycentre.org.uk . We will carry out the requested changes and send you the corrected parts only as PDF files by email within 30 days of your request. There will be no charge for this.

If you wish to have all your personal information deleted from our systems, please email us at info@didcotrailwaycentre.org.uk We will carry out the requested deletions and confirm by email within 30 days of your request. There will be no charge for this.

If you wish to find out what personal information any of the third parties mentioned above hold about you, request corrections or deletion, please refer to their privacy policies and contact them as appropriate. We cannot act on your behalf as they will only accept your request directly from you.

Questions?

If you have any questions or require any clarification or further details regarding our privacy policy or our handling of your personal information, please email us at info@didcotrailwaycentre.org.uk We will respond as soon as possible but please allow us up to 30 days.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Didcot Railway Centre. References to "our Website" or "the Website" are to didcotrailwaycentre.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Didcot Railway Centre
Didcot Railway Centre, DIDCOT, Oxfordshire
OX11 7NJ

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Didcot Railway Centre Ticket Portal